Refund policy

 

Return & Refund Policy

• Because most of our products are custom-made or personalized, we do not accept returns or exchanges.

• If your order arrives damaged or incorrect, please contact us within 3 business days of delivery with photos, and we’ll work to resolve the issue.

• Refunds are issued on a case-by-case basis and only when Jackson Ann’s is at fault.

• Seasonal and limited-edition collections (such as Elf on the Shelf kits) are final sale.